Last Updated: September 2026
Welcome to Palace Sweets & Bakers. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions.
1. About Our Services
Palace Sweets & Bakers provides online ordering for sweets, cakes, bakery products, pastries, gift boxes, and related food products. Product availability may vary depending on location, stock, and production capacity.
2. Product Information
We make every effort to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate. Actual products may vary slightly in appearance due to ingredients, preparation, packaging, and photography.
3. Orders
When you place an order, you agree to provide accurate and complete information, including your name, contact number, delivery address, and any special instructions.
An order is considered confirmed only after Palace Sweets & Bakers accepts the order. We reserve the right to contact you to confirm order details or availability.
4. Prices & Payments
All product prices are displayed on the website in the applicable currency. Prices may change without prior notice.
You agree to provide valid payment information when completing your purchase. Orders may be subject to applicable delivery charges, taxes, or other fees where applicable.
5. Delivery
We aim to deliver orders within the estimated delivery time provided at checkout or during order confirmation.
Delivery times may be affected by traffic, weather, holidays, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing a correct and accessible delivery address and contact number.
6. Cancellation & Changes
If you need to cancel or modify an order, please contact us as soon as possible.
Because many bakery and sweets products are freshly prepared, cancellation or modification may not be possible once preparation has started.
7. Returns & Refunds
Due to the perishable nature of food products, returns are generally not accepted.
If you receive an incorrect, damaged, or defective product, please contact us promptly after delivery with your order details and, where appropriate, photographs of the product or packaging. We will review the issue and determine an appropriate resolution.
8. Allergies & Ingredients
Our products may contain or come into contact with ingredients such as milk, nuts, peanuts, wheat, eggs, soy, and other allergens.
Customers with food allergies or dietary restrictions should contact us before placing an order.
9. Website Use
You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our content for unlawful purposes.
10. Intellectual Property
The Palace Sweets & Bakers name, logo, photographs, graphics, text, designs, and other website content belong to Palace Sweets & Bakers or their respective rights holders and may not be copied, reproduced, or commercially used without permission.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with the revised date.
12. Contact Us
For questions regarding these Terms & Conditions, orders, cancellations, or complaints, please contact Palace Sweets & Bakers through the contact information provided on our website.