Last Updated: September 2026
At Palace Sweets & Bakers, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details
- Special delivery instructions
- Information you provide when contacting customer support
We only request information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Deliver your purchases
- Contact you regarding your order
- Respond to customer support requests
- Process payments through our payment providers
- Improve our products and website
- Prevent fraudulent or unauthorized activity
- Send promotional communications where permitted and where you have chosen to receive them
3. Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third-party provider, payment information may be processed according to that provider’s privacy and security practices. Palace Sweets & Bakers does not need to store your complete payment-card details to process an order when the payment provider handles that information.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Support relevant marketing activities where applicable
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Payment processors
- Delivery partners
- Website hosting and technology providers
- Customer-support services
- Analytics or marketing providers where applicable
We only share information reasonably necessary for the relevant service or business purpose.
6. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.
8. Your Choices
Depending on applicable law, you may contact us regarding your personal information, including requests to access, correct, or update information we hold about you.
You may also opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us directly.
9. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children. We do not knowingly request unnecessary personal information from children.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Palace Sweets & Bakers is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, or legal requirements change. The latest version will always be published on this page with the updated date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Palace Sweets & Bakers
Email: info@palacesweets.com
Phone:+92 302 5516661
Palace Sweets & Bakers — Royal Taste, Every Bite.